CabCard Knowledge Base

Can I change my profile picture?

Published July 21st, 2022 by Chris Jamieson

You can change the profile picture associated with your CabCard driver account. Profile pictures are powered by Gravatar , which connects your image to your registered email address. You can update your profile or set up your Gravatar account using these instructions.

How can I change my password?

Published July 21st, 2022 by Chris Jamieson

Log into the driver dashboard: Simply navigate to the Edit Profile page By clicking your name in the main navigation bar, then clicking "Edit Profile". On this screen, you can amend your password using the button marked "Update" next to the password field. Please note that it is not currently possible to amend your name through the driver dashboard;

Reduce Terminal's battery usage

Published July 21st, 2022 by Chris Jamieson

Battery draining quickly on your payment terminal? This article provides tips to extend battery life so you can go longer between charges. Which mode is your terminal in? Standalone Bluetooth Battery drain is mostly caused by: The terminal's on-screen display Network interactions (e.g. transactions). To reduce your battery usage: We recommen

I have forgotten my password, how can I reset it?

Published July 21st, 2022 by Chris Jamieson

If you have forgotten your password for the CabCard Driver Portal, you can easily reset it by following these steps: Go to the password reset page . Enter the email address associated with your CabCard driver account on the password reset page. Check your email inbox for the reset link and instructions we have sent you. Click the reset link and ente

Update terminal software or configuration

Published July 21st, 2022 by Chris Jamieson

Keeping your payment terminal up-to-date with the latest software and settings is important for optimal performance. This help article provides instructions on how to update the software on your terminal as well as adjust configuration settings Which mode is your terminal in? Standalone Bluetooth From the READY screen press the UP arrow Sele

Non-taxi payments and cashback

Published August 5th, 2022 by Chris Jamieson

CabCard payment services including POS terminals, CabCard Go and Payment Links, must only be used for taxi journeys. You must not use CabCard's payment services for any other purpose, including: Providing cashback to customers Taking payments from friends or family Receiving payment for other goods or services Selling a vehicle Taking payment for an

Use standalone operating mode

Published July 21st, 2022 by Chris Jamieson

If your terminal displays "Welcome" on the screen, it means it is currently set to Bluetooth mode. For most users, Standalone mode is recommended over Bluetooth. Here's how to switch: From the Welcome screen, hold the yellow arrow button while pressing the up arrow This will show the main menu.Select Settings > Operation Mode > Standalone 3.

Contact CabCard Support

Published July 21st, 2022 by Chris Jamieson

If you have a problem or question, first please: Check the answers on our support site. Check our status page in case there is currently an ongoing technical issue which may be affecting you If neither of these help, our friendly UK-based support team would love to help you. Our core support team is available from 9am to 5pm Monday to Friday excludi

Change payout schedule

Published July 21st, 2022 by Chris Jamieson

At CabCard, we offer flexible payout schedules for drivers to access their earnings: Most drivers opt to be paid out once per week, typically on Mondays. This allows for consolidated weekly payments without any fees deducted. Daily payouts are also available Monday through Friday, excluding bank holidays. A 50p fee applies per transaction for daily

How can I log in to my driver dashboard?

Published July 21st, 2022 by Chris Jamieson

How to log into your driver dashboard: Logging Into Your CabCard Driver Portal: You can access your CabCard driver portal from any web browser at my.cabcard.services. On the login page: Enter your email address and password associated with your CabCard account. 3. Once you enter your correct email and password, you will be logged into your CabCa

Payment schedule for billing charges

Published July 21st, 2022 by Chris Jamieson

If you are subscribed to a plan that includes service and support fees, CabCard will bill you for these charges via Direct Debit on the 10th day of each month, for the previous month's fees. For example, you would be billed on October 10th for the service and support fees accrued in September. If the 10th day of the month falls on a weekend or b

Terminal shows Invalid Keys

Published July 28th, 2022 by Chris Jamieson

Seeing "Invalid Keys" on your terminal? This article quickly covers what causes that error and the steps to troubleshoot it. If your terminal displays the message “Invalid Keys” on screen: This indicates that the encryption keys for the device have been wiped. This is a security feature that helps keep cardholder data, and your business, safe from

Check if a software update is available

Published July 21st, 2022 by Chris Jamieson

When you turn on your terminal, it will automatically check for available updates. Please ensure that your device updates as updates are required for full functionality. What mode is your terminal in? (not sure? choose standalone mode) Standalone mode Bluetooth mode To manually check whether an update is available, Press the UP arrow Selec

Which mobile network does my terminal use?

Published July 21st, 2022 by Chris Jamieson

Your terminal connects via mobile networks using a specialized SIM card, like a mobile phone. Only use the SIM card provided with your terminal for connectivity. Other SIM cards will not work. By default, your terminal automatically selects the best local network signal. We recommend keeping this automatic selection enabled. You can manually selec

How CabCard charges appear on bank statement

Published July 21st, 2022 by Chris Jamieson

Identifying Direct Debit Payments for Support Fees. If you pay your CabCard support and service fees via Direct Debit, the charges on your bank statement will show as deducted by: CabCard Terminals Ltd Please note that due to character length restrictions, some banks may truncate or shorten the company name on your statement. Any Direct Debit paymen

Understanding processing fees

Published July 21st, 2022 by Chris Jamieson

CabCard provides drivers with net payouts, meaning processing fees are deducted before payments are disbursed. For example, if you processed a £100 transaction with a 1.5% + 5p fee, your payout would be £98.45 after the fee is applied. Rather than individual transactions, your available balance is paid out in batched payouts according to your pa

Terminal Quick Start Guides

Published July 21st, 2022 by Chris Jamieson

Below are a set of quick-start guides available: Help you get used to using your new payment terminal Learn how to use some of its key features Which terminal model are you using? Pocket 3G or Pocket 4G Handheld Terminal Download Pocket Terminal Guide Download Handheld Terminal Guide

Bulk create payment links

Published September 13th, 2022 by Chris Jamieson

Need to generate payment links for multiple customers at once? Please see below. If you want to send multiple payment links in one go, you can do so from your online dashboard at my.cabcard.services Click “payment links” in the main navigation menu Click the button marked “bulk create payment links” Download the CSV template and enter the data

Replace a Terminal Charger

Published August 1st, 2022 by Chris Jamieson

Need a new charger for your payment terminal? This article covers ordering a replacement charger from CabCard and provides the key information you will need. Are you part of a fleet or are you an independent driver? Fleet Independent Please go to your fleet, they should have spare charging cables. Do you have a pocket terminal (without a p

Send a payment link to your customer

Published July 29th, 2022 by Chris Jamieson

CabCard's payment link feature allows drivers to easily request payment from customers in multiple ways, including via: SMS Email WhatsApp Any other messaging platforms This convenient solution can be used to: Collect payment at the end of a ride Collect Payments in advance for pre-booked trips To generate a custom payment link: Log into your onli

Fix "No Connection, Press OK to connect!" message

Published July 21st, 2022 by Chris Jamieson

This article explains the common causes of the "No Connection, Press OK to Connect!" message and provides troubleshooting steps to get your terminal back online quickly. Which mode is your terminal in? Standalone Bluetooth From the NO CONNECTION, PRESS OK TO CONNECT screen press the green tick which will take you to the “Connecting please wai

Set terminal custom references

Published August 15th, 2022 by Chris Jamieson

CabCard allows drivers to configure unique custom references for each payment terminal in their fleet. Adding custom references can be useful for: Identifying a specific terminal's location or vehicle placement Tracking individual terminal usage and performance Differentiating multiple terminals in your fleet To set a custom reference: Log into your

Get a copy of your billing invoices

Published July 21st, 2022 by Chris Jamieson

We are happy to provide copies of previous billing invoices and statements upon request. Our support team can assist with looking up and emailing you any past invoices you need for your records. To obtain copies of old invoices: Contact our support team by email or phone. Specify which statement(s) you need by providing the invoice date or date ra

Automatic Network Selection

Published July 21st, 2022 by Chris Jamieson

By default, your payment terminal uses automatic network selection to always connect to the best available mobile network. This article explains how to set it up again if you have moved to default selection previously. Which mode is your terminal in? Standalone Bluetooth From the "READY" screen, press the UP arrow to show the main menu Sele

Manually select a specific GPRS network

Published July 21st, 2022 by Chris Jamieson

If you are facing connection issues, it may be necessary for you to manually select your network. Please see instructions on how to do this below: If your terminal displays the message “ Connecting please wait ” please click on this link to fix the issue; https://support.cabcard.services/terminals/fix-connection-related-issues?from_search=178511246

Transaction payment schedule

Published July 21st, 2022 by Chris Jamieson

CabCard will pay out transaction funds to drivers as soon as they become available. You can view your current available balance by logging into your online driver dashboard. The typical availability schedule for transaction funds is: Visa and Mastercard: Funds become available within 3 business days after the transaction date. American Express: Fund

Check your terminal's software version

Published July 21st, 2022 by Chris Jamieson

With the terminal turned off: Simultaneously press the power key and the down arrow key The screen will show a "SYSTEM MODE" menu. Use the arrow keys to navigate to the "INFO VERSION", which should already be highlighted. Press the green key to select it. Use the down arrow key to scroll the information until you see the entry marked "OPA". Below