If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
When you turn on your terminal, it will automatically check for available updates. What mode is your terminal in? (not sure? choose standalone mode) Standalone mode Bluetooth mode To manually check whether an update is available, press the UP arrow and select the "REMOTE UPDATE" option. To manually check whether an update is available, press
CabCard payment services including POS terminals, CabCard Go and Payment Links, must only be used for taxi journeys. You must not use CabCard's payment services for any other purpose, including: providing cashback to customers taking payments from friends or family receiving payment for other goods or services selling a vehicle Taking payment for an
Most customers prefer to be paid once per week, usually on a Wednesday. It is also possible for you to be paid daily (Monday to Friday, excluding bank holidays). For daily payouts, a charge of 50p is deducted from each payout. There is no charge for weekly payouts. If you would like to change to a different payout schedule, please contact our suppor
Your terminal connects to mobile networks in order to process transactions and do other functions, such as download software updates. To achieve this, your terminal uses a specially configured SIM card, similar to the one in your mobile phone. Please note that you must only use the SIM card that was supplied along with your terminal for this purpose
Which mode is your terminal in? Standalone Bluetooth From the READY screen press the UP arrow Select SETTINGS Select CELLULAR NETWORK Select CELLULAR MODE Select MANUAL Select SELECT NETWORK Select O2 or VODAFONE when the list appears When you see “successful connection” or network saved" keep pressing the red X to take you back to the READY s
If your terminal displays the message “Invalid Keys” on screen, this indicates that the encryption keys for the device have been wiped. This can only be reset at a key injection facility. To resolve this issue, you must return the terminal to CabCard. If you are part of a fleet, please return the terminal to your fleet manager who will be able to
Are you part of a fleet or are you an independent driver? Fleet Independent Please go to your fleet, they should have spare charging cables. Do a pocket terminal (without a printer) or a handheld terminal (with a printer)? Pocket Handheld Please go to a local supplier or find one online, it is a standard USB-C cable and will cost a few
CabCard's payment link solution is a great way to request payment from your customers, whether face-to-face at the end of a journey, or via SMS for prepayment of advance bookings. You can use this feature on any device with an internet browser, including a laptop, mobile phone or tablet. To get started, log into your online dashboard at my.cabcard.s
Which mode is your terminal in? Standalone Bluetooth Battery drain is mostly caused by the terminal's on-screen display, and network interactions (e.g. transactions). To reduce your battery usage, we recommend turning on power saving mode, which will cause the backlight of your terminal's display to turn off after a timeout period (the default
If you want to send multiple payment links in one go, you can do so from your online dashboard at my.cabcard.services Click “payment links” in the main navigation menu Click the button marked “bulk create payment links” Download the CSV template and enter the data as needed Choose the file from the file picker. The data will be read and each row wil
Which mode is your terminal in? Standalone Bluetooth From the NO CONNECTION, PRESS OK TO CONNECT screen press the green tick which will take you to the “Connecting please wait” screen Press the UP arrow Select SETTINGS Select CELLULAR NETWORK Select RE-CONNECTION MODE Select AUTOMATIC Press the red X three times to take you back to the CONNECT
Custom references can be set for every terminal in your fleet. This can be a handy way to track which terminal has been placed in a particular location or vehicle. To set a custom reference: Log into your fleet dashboard at fleets.cabcard.services Click “Terminals” to open the terminals list and choose the terminal you wish to set a custom reference
With the terminal turned off, simultaneously press the the power key and the down arrow key. The screen will show a "SYSTEM MODE" menu. Use the arrow keys to navigate to the "INFO VERSION", which should already be highlighted, and press the green key to select it. Use the down arrow key to scroll the information until you see the entry marked "OPA".
No problem. Please visit my.cabcard.services/forgot-password and enter your email address. Note that you must use the email address associated with your account . You will receive an email with instructions on how to reset your password. Passwords must be at least 8 characters long. If you don't receive an email, please contact our support team for
All CabCard payouts are made on a net basis, with processing fees deducted from your payments before they are paid to you. For example, if you took a payment for £100 and you were charged a processing fee of 1.5% + 5p, you should expect to receive £98.45 in your payout. Your transactions will be paid in a batch, not individually, so all of your avai
If you pay your support and service fees by Direct Debit, the charges should appear on your bank statement with the vendor name "CabCard Terminals Ltd", although this may be truncated to a shorter version if your bank imposes character length restrictions.
Which mode is your terminal in? Standalone Bluetooth From the "READY" screen, press the UP arrow to show the main menu Select SETTINGS Select CELLULAR NETWORK Select CELLULAR MODE Select AUTOMATIC The terminal will make a beep, you can keep pressing the red X to take you bank to the READY screen The RE-CONNECTION MODE (the option found directl
If your terminal displays the message "Welcome", it is set to operate in "Bluetooth" mode. The normal mode of operation is "Standalone" mode, which is recommended for most users. To revert to the Standalone operating mode, please use the following procedure: From the WELCOME screen, hold down the button with the yellow arrow and then press the UP ar
If you have a problem or question, first please: Check the answers on our support site. Check our status page in case there is currently an ongoing technical issue which may be affecting you If neither of these help, our friendly UK-based support team would love to help you. Our core support team is available from 9am to 5pm Monday to Friday excludi
From any web browser (e.g. Chrome, Firefox, Edge, Safari), go to: my.cabcard.services You'll find a login form that prompts you to enter your email address and password. These credentials should have been provided to you when you signed up for your CabCard account, or you may have set them yourself. If you're unsure, please contact our support team,
Once you have logged in to the driver dashboard, simply navigate to the Edit Profile page, by clicking your name in the main navigation bar, then clicking "Edit Profile". On this screen, you can amend your password using the button marked "Update" next to the password field. Please note that it is not currently possible to amend your name through th
CabCard will pay your transactions to you as soon as possible once the funds become available. You can check your available balance by logging into your online driver dashboard. Generally, for Visa and Mastercard transactions the funds should be available within business 3 days of the transaction taking place. American Express transactions may becom
Which mode is your terminal in? Standalone Bluetooth From the READY screen press the UP arrow Select “REMOTE UPDATE” If an update is available, the terminal will begin downloading it. The screen will display the size of the update file, and a progress indicator. After the file has been downloaded, the terminal will beep and the screen will sho
If you are on a plan which includes service and support charges, you will be billed by Direct Debit for these fees on the 10th day of the month, in arrears. If the 10th is a weekend or bank holiday, you will be charged on the next working day.