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Logging Into Your CabCard Driver Portal You can access your CabCard driver portal from any web browser at my.cabcard.services. On the login page, you will need to enter the email address and password associated with your CabCard account. Once you enter your correct email and password, you will be logged into your CabCard driver portal, where you c
CabCard provides drivers with net payouts, meaning processing fees are deducted before payments are disbursed. For example, if you processed a £100 transaction with a 1.5% + 5p fee, your payout would be £98.45 after the fee is applied. Rather than individual transactions, your available balance is paid out in batched payouts according to your pa
Resetting Your Driver Portal Password If you have forgotten your password for the CabCard driver portal, you can easily reset it by following these steps: 1. Go to the password reset page . 2.Enter the email address associated with your CabCard driver account on the password reset page. Note: You must use the exact email used during signup to re
Battery draining quickly on your payment terminal? This article provides tips to extend battery life so you can go longer between charges. Which mode is your terminal in? Standalone Bluetooth Battery drain is mostly caused by the terminal's on-screen display, and network interactions (e.g. transactions). To reduce your battery usage, we re
You can change the profile picture associated with your CabCard driver account. Profile pictures are powered by Gravatar , which connects your image to your registered email address. You can update your profile or set up your Gravatar account using these instructions.
With the terminal turned off, simultaneously press the the power key and the down arrow key. The screen will show a "SYSTEM MODE" menu. Use the arrow keys to navigate to the "INFO VERSION", which should already be highlighted, and press the green key to select it. Use the down arrow key to scroll the information until you see the entry marked "OPA".
This article explains the common causes of the "No Connection, Press OK to Connect!" message and provides troubleshooting steps to get your terminal back online quickly. Which mode is your terminal in? Standalone Bluetooth From the NO CONNECTION, PRESS OK TO CONNECT screen press the green tick which will take you to the “Connecting please wai
We are happy to provide copies of previous billing invoices and statements upon request. Our support team can assist with looking up and emailing you any past invoices you need for your records. To obtain copies of old invoices: Contact our support team by email or phone. Specify which statement(s) you need by providing the invoice date or date ra
At CabCard, we offer flexible payout schedules for drivers to access their earnings. Most drivers opt to be paid out once per week, typically on Wednesdays. This allows for consolidated weekly payments without any fees deducted. Daily payouts are also available Monday through Friday, excluding bank holidays. A 50p fee applies per transaction for d
CabCard allows drivers to configure unique custom references for each payment terminal in their fleet. Adding custom references can be useful for: Identifying a specific terminal's location or vehicle placementTracking individual terminal usage and performanceDifferentiating multiple terminals in your fleet To set a custom reference: Log into your
CabCard will pay out transaction funds to drivers as soon as they become available. You can view your current available balance by logging into your online driver dashboard. The typical availability schedule for transaction funds is: Visa and Mastercard: Funds become available within 3 business days after the transaction date. American Express: Fund
Keeping your payment terminal up-to-date with the latest software and settings is important for optimal performance. This help article provides instructions on how to update the software on your terminal as well as adjust configuration settings Which mode is your terminal in? Standalone Bluetooth From the READY screen press the UP arrow Selec
If your terminal displays "Welcome" on the screen, it means it is currently set to Bluetooth mode. For most users, Standalone mode is recommended over Bluetooth. Here's how to switch: From the Welcome screen, hold the yellow arrow button while pressing the up arrow. This will show the main menu. Select Settings > Operation Mode > Standalon
Need to generate payment links for multiple customers at once? Please see below. If you want to send multiple payment links in one go, you can do so from your online dashboard at my.cabcard.services Click “payment links” in the main navigation menu Click the button marked “bulk create payment links” Download the CSV template and enter the data
Below are a set of quick-start guides available to help you get used to using your new payment terminal and learn how to use some of its key features. Which terminal model are you using? Pocket 3G or Pocket 4G Handheld Terminal Download Pocket Terminal Guide Download Handheld Terminal Guide Button Text This content will be shown (depen
Your terminal connects via mobile networks using a specialized SIM card, like a mobile phone. Only use the SIM card provided with your terminal for connectivity. Other SIMs cards will not work. By default, your terminal automatically selects the best local network signal. We recommend keeping this automatic selection enabled. You can manually select
Identifying Direct Debit Payments for Support Fees If you pay your CabCard support and service fees via Direct Debit, the charges on your bank statement will show as deducted by: CabCard Terminals Ltd Please note that due to character length restrictions, some banks may truncate or shorten the company name on your statement. But any Direct Debit pay
If you are subscribed to a plan that includes service and support fees, CabCard will bill you for these charges via Direct Debit on the 10th day of each month, for the previous month's fees. For example, you would be billed on October 10th for the service and support fees accrued in September. If the 10th day of the month falls on a weekend or b
Seeing "Invalid Keys" on your terminal? This article quickly covers what causes that error and the steps to troubleshoot it. If your terminal displays the message “Invalid Keys” on screen, this indicates that the encryption keys for the device have been wiped. This can only be reset at a key injection facility. To resolve this issue, you must re
Need a new charger for your payment terminal? This article covers ordering a replacement charger from CabCard and provides the key information you'll need. Are you part of a fleet or are you an independent driver? Fleet Independent Please go to your fleet, they should have spare charging cables. Do a pocket terminal (without a printer) or
When you turn on your terminal, it will automatically check for available updates. Please ensure that your device updates as updates are required for full functionality. What mode is your terminal in? (not sure? choose standalone mode) Standalone mode Bluetooth mode To manually check whether an update is available, press the UP arrow and sele
If you have a problem or question, first please: Check the answers on our support site. Check our status page in case there is currently an ongoing technical issue which may be affecting you If neither of these help, our friendly UK-based support team would love to help you. Our core support team is available from 9am to 5pm Monday to Friday excludi
CabCard's payment link feature allows drivers to easily request payment from customers in multiple ways, including via SMS, email, WhatsApp or other messaging platforms. This convenient solution can be used to collect payment at the end of a ride or in advance for pre-booked trips. To generate a custom payment link: Log into your online dashb
CabCard payment services including POS terminals, CabCard Go and Payment Links, must only be used for taxi journeys. You must not use CabCard's payment services for any other purpose, including: providing cashback to customers taking payments from friends or family receiving payment for other goods or services selling a vehicle Taking payment for an
If you are facing connection issues, it may be necessary for you to manually select your network. Please see instructions on how to do this below: Which mode is your terminal in? Standalone Bluetooth From the READY screen press the UP arrow Select SETTINGS Select CELLULAR NETWORK Select CELLULAR MODE Select MANUAL Select SELECT NETWORK Sel
By default, your payment terminal uses automatic network selection to always connect to the best available mobile network. This article explains how to set it up again if you have moved to default selection previously. Which mode is your terminal in? Standalone Bluetooth From the "READY" screen, press the UP arrow to show the main menu Selec
Once you have logged in to the driver dashboard, simply navigate to the Edit Profile page, by clicking your name in the main navigation bar, then clicking "Edit Profile". On this screen, you can amend your password using the button marked "Update" next to the password field. Please note that it is not currently possible to amend your name through th