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Terminal screen displays Welcome in red

Written by Tracy Shaw

Updated at June 25th, 2024

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Seeing the word "Welcome" show up in red on your payment terminal screen? This likely indicates a hardware failure. Please see below for troubleshooting tips to determine the cause and get your device working again.
 

Do you normally use your terminal in Bluetooth mode or Standalone?

Standalone. Screen normally shows: READY present card or enter amount

 

Bluetooth. Screen normally shows: READY for transaction

 
 
  1. From the WELCOME screen, hold down the button with the yellow arrow and then press the UP arrow simultaneously
  2. Select SETTINGS
  3. Select OPERATION MODE
  4. Select STANDALONE
  5. Keep pressing the red X to take you back to the READY screen
  6. You can now take payments
 

You need to pair your PDA with the card payment terminal.

When you have paired the devices, the screen on your terminal will change to “Ready for transaction".

 

 

If you have any further questions on this topic please do not hesitate to contact our support team.

red terminal welcome displays screen hardware standalone hardware failure

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