Fix ''Connection'' related issues
For ''Connecting, please wait'', ''No Connection''
Written by Steve Olaniyan
Updated at June 26th, 2024
Having trouble connecting your terminal?
We've got you covered.
This guide walks through fixes for common connection issues.
Follow our simple step-by-step instructions to get your terminal back online and processing payments smoothly.
What connection issue are you experiencing?
- From the "CONNECTING PLEASE WAIT" screen, press the UP arrow to show the main menu
- Select SETTINGS
- Select CELLULAR NETWORK
- Select CELLULAR MODE
- Select MANUAL
- Select SELECT NETWORK
- Select O2 or VODAFONE when the list appears
- When you see “successful connection” or network saved" keep pressing the red X to take you back to the CONNECTING PLEASE WAIT screen
Within 5 minutes the terminal should go to READY and you will be able to process payments
To put you terminal back in to roaming settings follow the steps below. Your terminal must go to the READY screen before starting this:
- From the READY screen press the UP arrow
- Select SETTINGS
- Select CELLULAR NETWORK
- Select CELLULAR MODE
- Select AUTOMATIC
- The terminal will make a beep, you can keep pressing the red X to take you back to the READY screen.
- From the NO CONNECTION, PRESS OK TO CONNECT screen press the green tick
- Press the UP arrow
- Select SETTINGS
- Select CELLULAR NETWORK
- Select RE-CONNECTION MODE
- Select AUTOMATIC
- Press the red X three times to take you back to the CONNECTING PLEASE WAIT screen
- Your terminal should display READY within 5 minutes
If the CELLULAR MODE is set to MANUAL also, you will need to manually select a network after putting the RE-CONNECTION MODE back to AUTOMATIC.
- Select SETTINGS
- Select CELLULAR NETWORK
- Select CELLULAR MODE
- Select MANUAL
- Select SELECT NETWORK
- Select O2 or Vodafone when the list appears
- When you see “successful connection” or “network saved”, keep pressing the red X to take you to the “connecting please wait” screen.
- Your terminal should display READY within 5 minutes
Your SIM may have roamed to the Three UK network which may be the cause of the issues you are experiencing, try switching to O2 or Vodafone to see if it helps.
Which mode is your terminal in?
- From the READY screen press the UP arrow
- Select SETTINGS
- Select CELLULAR NETWORK
- Select CELLULAR MODE
- Select MANUAL
- Select SELECT NETWORK
- Select O2 or VODAFONE when the list appears
- When you see “successful connection” or network saved" keep pressing the red X to take you back to the READY screen
If your terminal's screen says “Ready for transaction” please switch your PDA off.
- From the WELCOME screen, hold down the button with the yellow arrow and then press the UP arrow simultaneously
- Select SETTINGS
- Select CELLULAR NETWORK
- Select CELLULAR MODE
- Select MANUAL
- Select SELECT NETWORK
- Select O2 or VODAFONE when the list appears
- When you see “successful connection” or network saved" keep pressing the red X to take you back to the WELCOME screen
- You can now pair your PDA with your terminal
If you have any further questions about this topic please do not hesitate to contact our support team.