Terminal failing to complete a transaction, leading to a timeout
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If your terminal is failing to complete transactions, leading to timeouts or declines, the issue may lie with your SIM card's mobile network connectivity. As a first step in troubleshooting, please check the CabCard Status page (https://status.cabcard.services/) to see if there are any known, ongoing network issues that could be impacting your terminal's connectivity.
Verify Terminal Mobile Network Connection: if this is a 3 UK issue;
- From the READY screen, select the UP arrow
- Select SETTINGS
- Select CELLULAR NETWORK
- Select CELLULAR MODE
- Select CONNECTION INFO (Three UK and Hutchinson 3G are the same)
At present (August 2022), there is an ongoing issue with connectivity between 3 UK SIM cards and the 3 UK Network. If the SIM is connected to the 3 UK Network, please swap to a different network in the first instance, following the below guide:
- Select MANUAL
- Select SELECT NETWORK
- Select O2 or VODAFONE when the list appears (we need to look at this as some use EE)
- When you see "successful connection" or "network saved" Please return to the READY Screen by pressing the red X as necessary.
If you have any further questions on this topic please do not hesitate to contact our support team.