How to fix "Watchdog Reset" issue

Published August 16th, 2022 by Tracy Shaw

If your terminal displays "Watchdog reset", this error can be fixed by two steps: Letting the battery fully discharge. Charging it on main power for at least 2 hours. This should resolve the watchdog reset issue. Please contact our support team if the error persists after draining and recharging the battery.

Terminal screen displays Welcome in red

Published August 12th, 2022 by Tracy Shaw

Seeing the word "Welcome" show up in red on your payment terminal screen? This likely indicates a hardware failure. Please see below for troubleshooting tips to determine the cause and get your device working again.   Do you normally use your terminal in Bluetooth mode or Standalone? Standalone. Screen normally shows: READY present card or enter amo

What Network is my Terminal connected to

Published January 3rd, 2024 by Tracy Shaw

Sometimes it is necessary to find out what network your terminal is connected to.  To find out please follow the steps below: Which mode is your terminal in? Standalone   Bluetooth     From the READY screen press the UP arrow Select SETTINGS Select CELLULAR NETWORK Select CONNECTION INFO The network that your SIM is connected to is detailed on the s