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kristina@cabcard.services
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Note: Bluetooth mode must only be used in conjunction with data dispatch system integrations e.g Autocab and with TFL-approved London taxis using the CabCard solution. To set up Bluetooth mode, please follow the instructions below: Data Dispatch system integrations From the READY screen: Press the UP arrow Select SETTINGS (using the GREEN TICK)
You can check if a transaction/payment has successfully gone through by logging into your driver portal through my.cabcard.services on a device with a web browser or by downloading the Android App to your mobile phone. The portal displays your transaction history in real-time, so if a transaction has been successful through your CabCard terminal it
To resend a payment link log into your Driver Portal. Select Payment Links from the left-hand side menu Locate the payment link you wish to resend Select send SMS to the original number you sent the payment link to or alternatively enter a new phone number in the box. If you prefer to send the payment link URL in a message, select the copy to the c
Made a mistake charging a customer? Please see what we can do for you below: Overcharge If you accidentally overcharge a customer we can issue a partial refund to the cardholder. You need to log into your driver portal and raise a refund request. Instructions on how to do this are below: Log into your account Select the transactions tab from the
Updating Bank Account Details To change the bank account linked to your CabCard driver account, please follow these steps: Log into your CabCard driver portal at my.cabcard.services Click on your name shown in the left sidebar menu. On your profile page, click "Edit Profile." Select "Update Bank Account" to open the bank details form. Fill i
Log onto your fleet portal at https://fleets.cabcard.services Select Transactions from the left hand side menu Select the transaction you wish to request the refund on. Click Request a refund From the pop up box, select a Partial refund 6. Enter the amount that you wish to refund to your customer 7. Provide a reason 8. If you would like your cus
If a customer pays using Apple Pay, Google Pay or another digital wallet, the last 4 digits shown on your transaction records will not match their physical card. This is because digital wallets generate a virtual account number for security. To validate a transaction, have the customer: For Google Pay: Open the Google Pay app Tap on the card used Sc
Seeing "Initialization Failed" on your terminal at startup? If your terminal is showing Initialization Failed you will need to contact our support team to check your terminal is in warranty. If your terminal is under warranty please return it to the below address: CabCard ServicesEuromanx HouseGround Floor (Suite 2)FreeportBallasallaIM9 2AP Pleas
You can add additional users to access your CabCard driver account by following these steps: 1.Log into the CabCard dashboard at my.cabcard.services 2.Click on your name in the left sidebar menu and select "Edit Profile". 3.On your profile page, click "Add a User to Your Account". 4.Fill out the new user form with the person's details and assign t
How to check a transaction and send a receipt To check transactions and send receipts to customers: Go to the driver portal website at my.cabcard.services and log in using your username and password credentials. On the left-hand menu, click the "Transactions" tab. This will display a list of all successful transactions that have been processed thro