CabCard Knowledge Base

Initialisation Failed

Published July 11th, 2023 by Kristina May

Seeing "Initialization Failed" on your terminal at startup? If your terminal is showing Initialization Failed you will need to contact our support team to check your terminal is in warranty. If your terminal is under warranty please return it to the below address: CabCard ServicesEuromanx HouseGround Floor (Suite 2)FreeportBallasallaIM9 2AP Pleas

Transaction not showing on your driver portal

Published April 21st, 2023 by Kristina May

You can check if a transaction/payment has successfully gone through by logging into your driver portal through my.cabcard.services on a device with a web browser or by downloading the Android App to your mobile phone. The portal displays your transaction history in real-time, so if a transaction has been successful through your CabCard terminal it

Terminal Chip Reader Not Reading Cards

Published July 5th, 2024 by Kristina May

If your terminal's chip reader is not reading cards, here are some steps you can take to identify and resolve the issue: Check for Obstructions Inspect the Card Slot: Carefully look inside the card slot for any visible obstructions such as dirt, dust, or debris. These can interfere with the card reader’s ability to read the chip. Use a Flashlight: U

Update Bank Account details

Published August 3rd, 2022 by Kristina May

To change the bank account linked to your CabCard driver account, please follow these steps: Log into your CabCard driver portal at my.cabcard.services Click on your ‘name’ shown in the left sidebar menu On your profile page, click ‘Edit Profile’ Under Your Account, Select ‘Update Bank Account’ to open the bank details form Fill in the required f

Processing a partial refund

Published April 8th, 2024 by Kristina May

Log onto your fleet portal at https://fleets.cabcard.services Select Transactions from the left hand side menu Select the transaction you wish to request the refund on. Click Request Refund From the pop up box, select a Partial refund 6. Enter the amount that you wish to refund to your customer 7. Provide a reason 8. If you would like your custo

Why does the portal show different last 4 digits to my customer's card

Published May 3rd, 2023 by Kristina May

If a customer pays using Apple Pay, Google Pay or another digital wallet, the last 4 digits shown on your transaction records will not match their physical card. This is because digital wallets generate a virtual account number for security. To validate a transaction, have the customer log onto: Google Pay: Open the Google Pay app Tap on the card us

Terminal Not Charging

Published July 5th, 2024 by Kristina May

If your terminal is not charging, here are some steps you can take to identify and resolve the issue: Check the Charging Cable Ensure the charging cable is not damaged or frayed. Inspect it carefully for any visible signs of wear and tear. Try using a different charging cable to see if the issue persists. Sometimes, the cable itself may be the probl

Resend a payment link

Published August 5th, 2022 by Kristina May

To resend a payment link: Log into your Driver Portal. Select Payment Links from the left-hand side menu Locate the payment link you wish to resend Select send SMS to the original number you sent the payment link to or alternatively enter a new phone number in the box. If you prefer to send the payment link URL in a message, select the copy to the

Add new user to your account

Published August 3rd, 2022 by Kristina May

You can add additional users to access your CabCard driver account by following these steps: Log into the CabCard dashboard at my.cabcard.services Click on your name in the left sidebar menu and select "Edit Profile". On your profile page, click "Add a User to Your Account". Fill out the new user form with the person's details and assign them a user

How to check a Transaction and send a Receipt

Published August 17th, 2022 by Kristina May

How to check a transaction and send a receipt: Go to the driver portal website at my.cabcard.services Log in using your username and password credentials. On the left-hand menu, click the "Transactions" tab. This will display a list of all successful transactions that have been processed through your account. To send a receipt for a specific transa

What happens if I charge a customer the wrong amount?

Published May 30th, 2023 by Kristina May

Made a mistake charging a customer? Please see what we can do for you below: Overcharge If you accidentally overcharge a customer we can issue a partial refund to the cardholder. You need to log into your driver portal and raise a refund request. Instructions on how to do this are below: Log into your account Select the transactions tab from th

Bluetooth Mode

Published August 26th, 2022 by Kristina May

Note: Bluetooth mode must only be used in conjunction with data dispatch system integrations e.g Autocab and with TFL-approved London taxis using the CabCard solution. To set up Bluetooth mode, please follow the instructions below: Data Dispatch system integrations From the READY screen on the Terminal: Press the UP arrow Select SETTINGS (using th