Receiving 'Unexpected Services Response' message
Clear CabCard SoftPOS App Data and Cache in first instance and retry transaction
Written by Steve Olaniyan
Updated at June 20th, 2024
If you receive an "Unexpected Service Response" error when processing a transaction in the CabCard GO app, please try the following steps:
From your home screen, go to Settings > Apps > CabCard Go.
Select Storage, then choose "Clear Storage" and "Clear Cache and Data" - both need to be cleared.
Open the CabCard GO app again and select "I have cleared data/storage/cache" on the popup.
Try processing the transaction again in the app.
Clearing the app data and cache can often resolve "Unexpected Service Response" errors. Please let us know if you continue having issues after trying these troubleshooting steps. Our support team is happy to assist.
Has this resolved the issue?
Great! Please proceed with taking contactless payments using CabCard GO.
You may need to carry out a full CabCard GO SoftPOS App reset. Please navigate back to the main menu or see how to do this below: