Receiving 'Unexpected Services Response' message
Clear CabCard SoftPOS App Data and Cache in first instance and retry transaction
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
If you do receive an ‘Unexpected Services Response’ message when trying to process a transaction, please follow the below process to clear the SoftPOS App Data and Cache:
Navigate from your devices' Home screen to → Settings → Apps → CabCard Go SoftPOS App → Storage → select ‘Clear Storage’ and ‘Clear Data/Cache’. (Please note, both selections would need to be cleared down)
Navigate back to the CabCard GO App and select ‘I have cleared data/storage/cache’ and proceed to retry the transaction.
Has this resolved the issue?
Great! Please proceed with taking contactless payments using CabCard GO.
You may need to carry out a full CabCard GO SoftPOS App reset. Please navigate back to the main menu or see how to do this below: