My terminal has stopped working, what do I do?
Terminal not working
Written by Steve Olaniyan
Updated at June 26th, 2024
Terminal suddenly not turning on or responding?
This quick guide covers the steps to take when your payment terminal encounters problems.
Are you an independent or part of a fleet?
Let's find out what the issue might be. Below are a few solutions that may solve any problems with your terminals.
Connection Issues:
Please see our fix ''Connection'' related issues page here.
Invalid Keys:
If your terminal shows invalid keys, then please take a look here.
Terminal screen displays 'Welcome' in red:
If you terminal is currently displaying ‘Welcome’ in red, please view this page.
Initialisation Failed:
If your terminal shows ‘Initialisation Failed’ on the display screen, please view this page.
If you need any further support please contact us on email: support@cabcard.services or call us on phone/WhatsApp: 0203 9555400
Please inform your Fleet who will issue you with a replacement Terminal.