If your card terminal isn't processing a transaction, don't worry—you're not without options. Here's what to do next to keep taking payments smoothly.

✅ Step 1: Troubleshoot the issue

Start by visiting the CabCard Support Centre.
You’ll find guides and troubleshooting tips to resolve common issues quickly, such as:

• Terminal connection problems
• Payment failures
• Software or update issues

💬 Still need help?

If the problem isn’t resolved after checking the Support Centre, our dedicated support team is available to assist you.

📞 Support Hours
Monday to Friday, 9:00am – 5:00pm
(Excluding UK bank holidays)

👉 Contact us via support@cabcard.services

✅ Use a backup payment method

While you wait for support, you have several reliable backup options to continue taking payments:

1. CabCard Android App

A fast and simple way to take payments directly from your Android phone.

• Works anywhere your phone has signal
• Easy to set up and use

👉 Set up the CabCard Android App

2. Scan to Pay QR Code

Let your customer scan a QR code and pay with their mobile phone.

• Create a unique QR code for each payment
• Quick and secure for your customer

✅ Available in your CabCard portal under "Scan to Pay"

3. Payment Links

Send a secure payment link by SMS or email.

• Perfect for pre-bookings or remote payments
• Easy to create and send

👉 How to send a payment link

4. CabCard emergency kit

Always keep a backup plan in your vehicle.

• Print your Emergency Kit from the CabCard portal
• Keep a copy stored safely in your taxi

✅ Reprint anytime from your CabCard portal or ask your fleet operator

💬 Need Help Setting These Up?

Our friendly support team can guide you through setup or answer any questions.

📞 Call +442039555400
Monday to Friday, 9:00am – 5:00pm
(Excluding UK bank holidays)

Email: support@cabcard.services