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Terminal asking for password

Written by Claire Norbury

Updated at June 26th, 2024

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Seeing an unexpected "Enter Password" prompt on your payment terminal? 

This quick guide will help you dismiss it and get back to the main menu.

  • The down arrow key next to the 9 number key, if pressed accidentally, causes the password prompt to appear.
  • This has likely occurred whilst trying to access the settings of the terminal.

To fix this do the following:

  1. Cancel by pressing the red X
  2. If you are trying to access the settings of the terminal → Press the up arrow (next to the number 6) and you will see a list with settings at the bottom.

 

 

password prompt password request

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