Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Home
  • Status
  • Contact
English (UK)
US English (US)
GB English (UK)
  • Home
  • Fleet Dashboard

Processing a partial refund

How to request a refund through your portal

Written by Kristina May

Updated at July 1st, 2024

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Terminals
  • CabCard Go
  • Payouts
  • Driver Dashboard
  • Billing
  • Payment Links
  • Fleet Dashboard
  • TFL Solution
+ More
  1. Log onto your fleet portal at https://fleets.cabcard.services 
  2. Select Transactions from the left hand side menu
  3. Select the transaction you wish to request the refund on. 
  4. Click Request Refund
  5. From the pop up box, select a Partial refund

6. Enter the amount that you wish to refund to your customer 

7. Provide a  reason

8. If you would like your customer to receive confirmation of the refund being processed, please supply their email address. 

9. Press Submit once the form has been completed

partial reimbursement handling refund

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Set terminal custom references
  • Why does the portal show different last 4 digits to my customer's card

Copyright 2025 – CabCard Services Limited.


Knowledge Base Software powered by Helpjuice

Expand