Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Home
  • Status
  • Contact
English (UK)
US English (US)
GB English (UK)
  • Home
  • CabCard Go

Login Errors - 'Incorrect Credentials'

Troubleshoot Login Errors

Written by Steve Olaniyan

Updated at June 27th, 2024

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Terminals
  • CabCard Go
  • Payouts
  • Driver Dashboard
  • Billing
  • Payment Links
  • Fleet Dashboard
  • TFL Solution
+ More

Seeing "incorrect credentials" when trying to log into CabCard Go?

  • Please login to your CabCard GO App using your Username and Password. 
  • Please note the Green Ticks as validation.

If Login Error 'Incorrect credentials' occurs, please see Error codes below for some guidance:

  • Error Code E1 - Indicates an Invalid Username has been entered. Please check and re-enter the correct credentials. 
  • Error Code E5 - Indicates an Invalid Password has been entered. Please check and re-enter the correct credentials.

 

Is the issue resolved?

Yes

 

No

 
 

Great. Please proceed with your CabCard GO login

 

Please proceed to Clear Cache on the CabCard GO App by following the below instructions: 

  1. Navigate from your devices' Home screen to: 
    1. Settings→Apps
    2. Search for ‘Cabcard Driver App’
    3. Storage → select Clear Storage/Cache and Clear Data.
  2. Please ensure you have cleared both the Storage and Data
  3. Once done, please return to the login page
  4. Re-enter your login details.

Is the issue resolved?

Yes

 

No

 
 

Great. Please proceed with logging into the CabCard GO App.

 

Please contact our support team to verify if your login details are setup as expected or reset your credentials.


 

 

 


 

 


 


 

incorrect login login fail

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How does CabCard GO work?
  • Does my Android device have NFC?
  • Get started with CabCard Go
  • 'Contactless Unavailable' Error

Copyright 2025 – CabCard Services Limited.


Knowledge Base Software powered by Helpjuice

Expand