Login Errors - 'Incorrect Credentials'
Troubleshoot Login Errors
Written by Steve Olaniyan
Updated at June 27th, 2024
Seeing "incorrect credentials" when trying to log into CabCard Go?
- Please login to your CabCard GO App using your Username and Password.
- Please note the Green Ticks as validation.
If Login Error 'Incorrect credentials' occurs, please see Error codes below for some guidance:
- Error Code E1 - Indicates an Invalid Username has been entered. Please check and re-enter the correct credentials.
- Error Code E5 - Indicates an Invalid Password has been entered. Please check and re-enter the correct credentials.
Is the issue resolved?
Great. Please proceed with your CabCard GO login
Please proceed to Clear Cache on the CabCard GO App by following the below instructions:
-
Navigate from your devices' Home screen to:
- Settings→Apps
- Search for ‘Cabcard Driver App’
- Storage → select Clear Storage/Cache and Clear Data.
- Please ensure you have cleared both the Storage and Data
- Once done, please return to the login page
- Re-enter your login details.
Is the issue resolved?
Great. Please proceed with logging into the CabCard GO App.
Please contact our support team to verify if your login details are setup as expected or reset your credentials.