When setting up the CabCard go app you may encounter the below error message.

There are a few common reasons why this may be. Tap on the message for more information and check to see if your issue is listed below.

Developer options

CabCard Go cannot be used when your device has Developer Options enabled. This is a security feature which protects cardholder data.

If this feature is highlighted, please navigate to the following from the home screen:

Settings → System → Developer Options → Toggle 'use developer options' to OFF

If 'Developer options' does not appear (usually at the bottom of the System menu), please search for it in the ‘Search’ bar of your devices' settings menu.

NFC is disabled

Near field communication (NFC) is required to be able to take contactless payments with your device. It is what allows your device to communicate with a customer's contactless card or mobile device.

If you are seeing this message it means that your device does have this feature, but it is not enabled. The steps to enable it may vary for your specific device. If you have a search option in your device settings menu, try searching “NFC”, and this should show you a toggle to switch it on.

You may also be able to find the setting by navigating as follows:

Settings → Connected devices → Connection preferences → NFC → Toggle ‘Use NFC’ to ON

This device does not support NFC

Unfortunately nothing can be done in this case to take contactless payments with your current device. If you wish to use a different device, check the manufacturer's specification and ensure that NFC is listed as a feature.

Unable to activate terminal session (device state failure)

Check the following on your device:

• Your device has not been rooted. If you do not know what this means it is unlikely to be the cause.
• Your device's time settings are correct. This can be checked in your device settings under the date and time menu. Ensure ‘set time automatically’ is enabled.
• You are still signed in to your Google Play Store account (that you downloaded the app on). If you are unsure which Play Store account you used, it is recommended that you uninstall the app and reinstall directly from the Play Store, while ensuring you remain signed in with the same account.
• Your Google Play Services are up to date. You can follow the instructions outlined in this article on Google's support page.

Anything else

If you are seeing a different error to those that are listed above, we would recommend logging out of the app, restarting your device, then logging back in.

If the issue persists, clearing the application's storage and cache can sometimes also help. You can do this by navigating as follows:

Settings → Apps → CabCard Driver App → Storage and cache → Press ‘clear storage’ → Press ‘delete’ on the pop-up

If the issue is still not resolved, or if you have any further questions on this topic please do not hesitate to contact our support team.