How to use your Emergency Kit during a network outage or if you are without your terminal

If you're ever in a situation where your CabCard terminal is unavailable due to a network issue, hardware fault, or simply because it was left behind, your Emergency Kit allows you to continue accepting card payments so you don’t lose a fare.

What’s in the Emergency Kit?

Your Emergency Kit includes:

• A QR code and short payment link
• Instructions for your customer to complete a payment using their phone

How it works

Even without a terminal, your customer can pay using their own phone. Here’s how:

1. Show your Emergency Kit to the customer
2. Ask them to:
   1. Scan the QR code using their phone camera, or
   2. Visit the short link printed on the card (e.g. https://pay.cabcard.services/….)
3. They will be taken to a secure payment page where they can enter:
   1. The fare amount
   2. Their card details
4. Once completed, you’ll receive a confirmation notification or can check your portal for the transaction

Best practices

• Keep the Emergency Kit somewhere safe and easy to access, like your glove box or dashboard
• Always confirm payment receipt before the customer exits the vehicle
• Ensure your CabCard account and payout details are up to date so payments process correctly

Is it secure?

Yes. All transactions go through CabCard’s secure payment system. Your customer’s details are protected, and funds are processed just like a normal card payment.

Where to access your Emergency Kit

Your CabCard Emergency Kit can be printed directly from your CabCard portal at:
https://my.cabcard.services

If you're part of a fleet, your fleet manager may also provide copies.

You can access and print additional copies anytime through your CabCard portal or by requesting one from your fleet.