Terminal failing to complete a transaction, leading to a timeout
If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.
To troubleshoot, please firstly check the CabCard Status page (below)
Verify Terminal Mobile Network Connection: if this is a 3 UK issue;
- From the READY screen, select the UP arrow
- Select SETTINGS
- Select CELLULAR NETWORK
- Select CELLULAR MODE
- Select CONNECTION INFO (Three UK and Hutchinson 3G are the same)
At present (August 2022), there is an ongoing issue with connectivity between 3 UK SIM cards and the 3 UK Network. If the SIM is connected to the 3 UK Network, please swap to a different network in the first instance, following the below guide:
- Select MANUAL
- Select SELECT NETWORK
- Select O2 or VODAFONE when the list appears (we need to look at this as some use EE)
- When you see "successful connection" or "network saved" Please return to the READY Screen by pressing the red X as necessary.